Parts Return Policy

1.  A copy of the original invoice showing the purchase of the part requested for return must be provided by the customer.

2.  Contact a Customer Support Representative at 888-686-7278 for return authorization.

3.  The Return Authorization Number must be referenced and clearly marked on the outside of all return packages/parts.                  This will ensure proper handling of the material and speed up processing.

4.  Condition and Type of part may restrict return eligibility:

  • All parts returned must be complete, free of damage, current revision and in a saleable condition. 
  • Used, weathered and “take off” parts are non-returnable and are subject to rejection.
  • Open seal kits, gasket kits and electrical items (switches, solenoids etc) and rubber products are not eligible for return.
  • Special Order parts may not be eligible for return.

5.  Parts must be returned within 30 days of return authorization.

6.  Restocking fees will apply:

  • 0-30 days = 0%
  • 30 days up to 6 months = 15%
  • 6 months up to 1 year = 20%
  • Parts older than 1 year may not be returned.

7.   All freight charges will be the responsibility of the customer returning the product. 

8.  This policy does not cover warranty returns. 





McNeilus, the McNeilus logo, and STREET SMART PARTS are trademarks of McNeilus Truck and Manufacturing, Inc. All other manufacturer names and trademarks are the property of their respective owners and are used for reference purposes only. McNeilus is not affiliated with or authorized by any of those manufacturers but provides replacement parts that are designed to fit with equipment from these other manufacturers. Original equipment manufacturer part numbers and product descriptions are provided for reference only and are not intended to suggest endorsement or authorization by the manufacturer.