Parts Return Policy

1.  A copy of the original invoice showing the purchase of the part requested for return must be provided by the customer.

2.  Contact a Customer Support Representative at 888-686-7278 for return authorization.

3.  The Return Authorization Number must be referenced and clearly marked on the outside of all return packages/parts.                  This will ensure proper handling of the material and speed up processing.

4.  Condition and Type of part may restrict return eligibility:

  • All parts returned must be complete, free of damage, current revision and in a saleable condition. 
  • Used, weathered and “take off” parts are non-returnable and are subject to rejection.
  • Open seal kits, gasket kits and electrical items (switches, solenoids etc) and rubber products are not eligible for return.
  • Special Order parts may not be eligible for return.

5.  Parts must be returned within 30 days of return authorization.

6.  Restocking fees will apply:

  • 0-30 days = 0%
  • 30 days to 1 year = 15%
  • Parts older than 1 year may not qualify for return and will be charged a higher restocking fee based on age of part.

7.   All freight charges will be the responsibility of the customer returning the product. 

8.  This policy does not cover warranty returns. 

 

 

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