Warranty Information

Simple. Fast. Effective.
Follow These Simple Steps to file for your warranty:

1.  Purchase the needed part(s)

2.  Repair your vehicle
  • Gather Failure or defect evidence along with preapprovals when applicable
  • Perform repairs or use one of our McNeilus/Oshkosh Branches or Authorized Warranty Service Centers and retain parts until claim disposition is complete
  • Repairs need to be made within 30 days from the failure date

3.  Complete and submit a single warranty claim form per truck within 30 days of repair
  • Complete your claim through One Warranty or with a warranty claim form - please indicate if the claim is for a replacement part or original equipment
  • Email or fax (507-374-6863) the warranty claim form to the McNeilus / Oshkosh Warranty Department (warrantyclaims@mcneilusco.com
  • Warranty team members will review your claim for legitimacy and completeness
  • McNeilus will generate warranty claim number
  • If no parts are required for return or non-warranty, claim is approved or denied

4.  If applicable, obtain a Return Goods Authorization, and clean and prepare the old part for shipment
  • Part return required:  RGA is generated and forwarded to customer with return instructions
  • Customer follows instructions and returns parts to McNeilus / Oshkosh Warranty
  • Part(s) are received and evaluated by McNeilus warranty and claim processed with disposition
  • Customer receives disposition: credit/denial which can be viewed on the One Warranty site
5.  If you have any questions about warranty or the process, please contact the Warranty Department at 507-374-8837 

McNeilus, the McNeilus logo, and STREET SMART PARTS are trademarks of McNeilus Truck and Manufacturing, Inc. All other manufacturer names and trademarks are the property of their respective owners and are used for reference purposes only. McNeilus is not affiliated with or authorized by any of those manufacturers but provides replacement parts that are designed to fit with equipment from these other manufacturers. Original equipment manufacturer part numbers and product descriptions are provided for reference only and are not intended to suggest endorsement or authorization by the manufacturer.