Warranty Information
Simple. Fast. Effective.
Follow These Simple Steps to file for your warranty:
1. Purchase the needed part(s)
2. Repair your vehicle
- Gather Failure or defect evidence along with preapprovals when applicable
- Perform repairs and retain parts until claim disposition is complete
3. Complete and submit a single warranty claim form per truck within 30 days of repair
- Complete your claim through One Warranty or with a warranty claim form - please indicate if the claim is for a replacement part or original equipment
- Email, fax or mail form to McNeilus / Oshkosh Warranty Department (warrantyclaims@mcneilusco.com)
- Warranty team will review claim for legitimacy and completeness
- McNeilus will generate warranty claim number
- If no parts are required for return or non-warranty, claim is approved or denied
4. If applicable, obtain a Return Goods Authorization, and clean and prepare the old part for shipment
- Part return required: RGA is generated and forwarded to customer with return instructions
- Customer follows instructions and returns parts to McNeilus / Oshkosh Warranty
- Part(s) are received and evaluated by McNeilus warranty and claim processed with disposition
- Customer receives disposition: credit/denial
