Warranty Information
Simple. Fast. Effective.
Follow These Simple Steps to file for your warranty:
1. Purchase the needed part(s)
2. Repair your vehicle
- Gather Failure or defect evidence along with preapprovals when applicable
- Perform repairs or use one of our McNeilus/Oshkosh Branches or Authorized Warranty Service Centers and retain parts until claim disposition is complete
- Repairs need to be made within 30 days from the failure date
3. Complete and submit a single warranty claim form per truck within 30 days of repair
- Complete your claim through One Warranty or with a warranty claim form - please indicate if the claim is for a replacement part or original equipment
- Email or fax (507-374-6863) the warranty claim form to the McNeilus / Oshkosh Warranty Department (warrantyclaims@mcneilusco.com)
- Warranty team members will review your claim for legitimacy and completeness
- McNeilus will generate warranty claim number
- If no parts are required for return or non-warranty, claim is approved or denied
4. If applicable, obtain a Return Goods Authorization, and clean and prepare the old part for shipment
- Part return required: RGA is generated and forwarded to customer with return instructions
- Customer follows instructions and returns parts to McNeilus / Oshkosh Warranty
- Part(s) are received and evaluated by McNeilus warranty and claim processed with disposition
- Customer receives disposition: credit/denial which can be viewed on the One Warranty site
5. If you have any questions about warranty or the process, please contact the Warranty Department at 507-374-8837
